1. Only works with close WiFi/Doesn’t work well with WiFi connection/Can't hook-up to net/Funny story...Connects to work wifi but not with home wifi router, Works Well...When Working/ General WiFi Issues>> While most customers face no issues with WiFi, Let's address this concern.
- This sensor is mostly installed in basements or tanks which are likely at a distance from your router. Even before you buy the sensor, we suggest that you take a smart phone (or tablet), stand next to the wall outlet where you intend to plug-in the base unit, and check if your phone can browse a webpage such as facebook/ yahoo/ etc. Make sure it is on WiFi, and not using your cellular data connection. This will give you a good indication of whether there is reasonable signal strength.
- Not all connection issues are signal related. First, the sensor can currently only connect to 2.4GHz WiFi. But the good news is that most all routers have the ability to support both 2.4 and 5G WiFi simultaneously. If it is not already enabled, you can easily do so. • When it looks like the sensor is not connecting, from our experience with those reached out for support, 99% has to do with WiFi password, missing capital letter, or they thought they had the right password. But that's again not the only reason. • In very few cases, there are default settings related to your wifi channel, bandwidth, b/g/n mixed mode vs only n or even ac, Wireless MultiMedia (WMM) handler, etc that can cause an issue. If need be, we will help you troubleshoot such issues. • Then are rare cases where the sensor wifi radio itself is to blame. In many cases where customer was ok with a replacement, we have shipped out replacements which resolved the issue.
2. After setting up device, put sensor in glass of water and no alarm or alert on my phone! Don’t buy!
>> This is primarily caused by the 3.5mm connector not being pushed in all the way into the base unit. This happens because in many cases, the connector seems like it is pushed in all the way, and feels tight. We even see customers absolutely sure it is pushed all the way in. However, a slightly harder push makes that extra 1/16th inch click inwards and that should resolve the issue.
3. False Alarms
>> The sensor node is very stable under normal operating conditions, but we have seen customers report cases of False alarms. This can happen under specific circumstances.
- The sensor probe detects water when water comes in touch with the two metal contacts on the sensor. This sensor not has internal circuitry and is an active sensing element. Instead of water, it can pick up a WET condition when there is high humidity in the air, causing micro condensation on the node.
- The sensor maintains an electrical threshold corresponding to DRY state. Over time, this threshold can drift a bit, and depending on your specific install location, humidity, dampness, etc the rate of deterioration can vary, and some end up crossing the threshold to make it look like a WET state.
- What to do about False Alarms?
With our new and updated hardware, we do have the option of adjusting the threshold cutoff value so that this drift can be compensated in most cases. Additionally, if your sensor probe has had few years of use and the threshold drift is very high, you can simply replace the cable alone to fix this issue.
4. Deceptive advertising. No text.
The way we send the message is not a direct SMS. But what you receive is definitely a Text Message. We primarily recommend and use this feature because this is included in your phone service and no additional charges are incurred. If you need messages sent via the cell tower, we do offer that under our advanced options plan.
Proteus AQUO
Simple, Powerful Water Sensor.
Proteus AQUO Wi-Fi sensor monitors presence of water and sends you alert messages when water is detected, to your inbox or smart phone. AQUO connects to your home or office Wi-Fi networks . Setup is easy, takes just minutes.
Easy To Setup
You can use your smart phone, tablet or a laptop to setup the sensor.
- Power up your sensor.
- Connect your phone/ laptop to ProteusSetup-xxxxx network.
- Wait for setup screen to popup.
- Select your wifi, enter wifi password.
- Select timezone.
- Enter primary email.
- Save Settings.
Email, Text, Call Alerts
Add multiple emails and phones to your notification list and get alerts when alarms are tripped.
Call alerts are an optional paid feature that you can enable on the cloud
One or more sensor cables
Add more than one sensor cables using splitters. Monitor multiple spots.
Add on sensor cables are available separately.
Need an APP?
Proteus is designed to work with or without an App. Need one? We have one for both android and iOS devices. Don't want to install any more apps? Simply use a browser to view your sensors. Best of both worlds.
Multiple WiFi Networks, APIs
Program upto two WiFi Networks during setup, and Sensor will automatically pick the network with best signal strength.
Proteus also supports API calls for accessing data directly from a server or your custom applications.
Configurable, Built-in Buzzer, Optional External Buzzer
Proteus comes with a loud built-in buzzer rated at ~85 dB. This can be compared to the loudness of a household carbon monoxide alarm buzzer.
For applications requiring additional audible alarm range, the base unit can be connected to an external 115db siren via the micro USB port.
Notify on power or wifi outages
Proteus brings the smarts when there are power or wifi issues with the sensor. It will let you know if the sensor fails to send data to the cloud due to power, wifi or internet issues.
Want to ignore short outages?
You can program a time window, any outages shorter than this window will be ignored. A minimum 10 minute delay is default to avoid such outages.
